Last updated: April 30, 2026
Company name:万宁市泽芊商贸有限公司
Email:service@mail.kncbzxf.com
Phone: +86 16270994223
Address:海南省万宁市万城镇万安大道万安小区22栋3单元703
Legal representative: 张淇
Unified Social Credit Code: 91460000MAKBPQMP5A
Terms of Service
Welcome to our store! The following Terms of Service (hereinafter referred to as the "Terms") govern the shopping behavior, order fulfillment, and after-sales service standards of all users in our store. Our store mainly sells niche department store products from the US market. By visiting our store, placing an order, or using our services, you indicate that you have carefully read, fully understood, and voluntarily agreed to all contents of these Terms of Service. Please read carefully before placing an order. If you do not agree to any of the terms, please do not use our services.
I. Basic Service Information
Official Customer Service Email: service@mail.kncbzxf.com
Customer Service Hours (UTC+8:00): Monday to Friday, 9:00 AM – 6:00 PM
Customer service, order processing, and after-sales support are not available on weekends and public holidays. Inquiries and order issues during holidays will be prioritized for processing on the first business day.
II. Order Submission and Information Modification Rules
By placing an order, you indicate that you have confirmed the product style, specifications, price, and shipping information are correct and voluntarily enter into a transaction contract.
To protect users' shopping rights, our store offers a limited-time order modification service: Within 12 hours of successfully placing an order, users can contact official customer service to request modifications to valid order information such as the shipping address, product specifications, and order quantity.
Orders placed after 12 hours will automatically enter the warehouse preparation, packaging, and logistics coordination process. The system data will be locked, and no editing, modification, or adjustment can be made. Please check your order information promptly after placing it, and if modifications are needed, please do so within the valid timeframe.
III. Shipping and Delivery Service Rules
For all in-stock items in our store, we will implement standardized shipping times: After order confirmation, shipment will be completed within 1-2 business days (weekends and public holidays are not counted as business days, and shipping times will be automatically extended accordingly).
Under normal logistics conditions, the actual delivery time is 5-7 business days. During transportation, in the event of weather disasters, logistics congestion, holiday logistics peaks, regional control measures, or other force majeure factors, delivery times will fluctuate reasonably. Our store will not be liable for delays or breaches of contract, but will do its best to assist users in tracking the logistics progress.
Users must ensure that the shipping address and contact information they provide are true, accurate, and complete. Users are solely responsible for any delivery delays, lost packages, or returns caused by human error, such as incorrect, missing, or untimely notification of changes to user information.
IV. User Conduct Guidelines
Users must comply with local laws and regulations and platform rules when using our services. Malicious ordering, malicious returns, fraudulent transactions, harassing customer service, and malicious defamation of the store are prohibited. If a user violates these rules, our store reserves the right to cancel the abnormal order, terminate service, and pursue relevant legal action.
Purchased products from our store are for personal daily use and as gifts only. Unauthorized commercial use, resale, counterfeiting, or other profit-making activities are prohibited.
V. Service Disclaimer
Our store will do its utmost to guarantee product quality and service quality, and will strictly adhere to the published delivery timelines. In the event of order delays or non-fulfillment due to force majeure (including but not limited to natural disasters, logistics disruptions, policy controls, and temporary factory shutdowns), our store will contact the user immediately to discuss solutions, but will not assume any additional compensation liability.
All images, text, parameters, and descriptions in this store are for display and reference only. Slight differences in product appearance due to device color variations, shooting angles, etc., do not constitute a breach of service or quality issue, and this store will not provide free after-sales service or compensation.
VI. Terms Update and Effectiveness
This store reserves the right to update, optimize, and revise these Terms of Service at any time. Updated terms will be directly published on the store page and will take effect immediately upon publication. Continued use of this store's services constitutes acceptance of all updated terms.
VII. Contact and Dispute Resolution
Any questions or disputes arising from orders, services, or after-sales issues will be resolved through friendly negotiation. Users can submit questions via the official customer service email address, and we will verify, process, and respond promptly during working hours.
The formulation, effectiveness, and dispute resolution of these Terms of Service shall comply with the relevant laws and regulations of the corresponding region.
Contact Email: service@mail.kncbzxf.com
