Last updated: April 30, 2026
Company name:万宁市泽芊商贸有限公司
Email:service@mail.kncbzxf.com
Phone: +86 16270994223
Address:海南省万宁市万城镇万安大道万安小区22栋3单元703
Legal representative: 张淇
Unified Social Credit Code: 91460000MAKBPQMP5A
Contact Us
Feel free to contact us anytime! We are a niche department store retailer specializing in serving the US market, committed to providing every customer with high-quality products and attentive after-sales service. Whether it's product inquiries, order issues, logistics tracking, after-sales warranty, returns and exchanges, or policy-related questions, we will answer and handle your inquiries diligently and promptly.
I. Official Contact Information
Customer Service Email: service@mail.kncbzxf.com
Email is our primary official communication channel. You can send an email at any time to inquire or submit questions. To allow us to handle your issues faster and more accurately, we suggest you include your order number, a description of the problem, and relevant supporting images/videos in your email.
II. Customer Service Hours
Service Hours (UTC+8:00): Monday to Friday 09:00 – 18:00
Weekends and public holidays are non-working hours; inquiries and order processing will not be handled during these times. All email messages received during holidays will be prioritized for processing on the first business day. Please be patient.
III. Basic Order Services
Order Modification Service: Within 12 hours of successful order placement, you can contact customer service to modify order information such as shipping address and product specifications. Orders exceeding this timeframe will enter the inventory preparation process, and the information will be automatically locked and cannot be changed.
Shipping Time: All in-stock orders are typically shipped within 1-2 business days (weekends and holidays will be postponed).
Delivery Time: After order shipment, the standard delivery time is 5-7 business days. Actual delivery time may vary due to weather, logistics, holidays, and other objective factors.
IV. Scope of Consultation You can consult the following services via our official email:
- Product inquiries regarding parameters, materials, usage methods, and purchasing advice
- Order inquiries, order modifications, shipping progress, and logistics tracking
- After-sales issues such as returns/exchanges, warranty and replacement of damaged goods
- Questions related to payment, taxes, shipping costs, and delivery rules
- Store policies, cooperation inquiries, and other related issues
V. Important Notes
To protect your rights, all order adjustments, after-sales applications, and official communications will be based on our official email correspondence as valid evidence. Please do not communicate or conduct transactions through unfamiliar third-party channels to avoid fraud and ensure your shopping safety.
