Last updated: April 30, 2026
Company name:万宁市泽芊商贸有限公司
Email:service@mail.kncbzxf.com
Phone: +86 16270994223
Address:海南省万宁市万城镇万安大道万安小区22栋3单元703
Legal representative: 张淇
Unified Social Credit Code: 91460000MAKBPQMP5A
Information Notice
To ensure a transparent, secure, and smooth shopping experience for all users, this store hereby publishes official operating information, customer service standards, order processing, and logistics delivery instructions. This notice applies to all users who place orders with this store, and all visits and purchases imply acceptance of the contents of this notice.
I. Store Operating Information
This store focuses on selling niche department store products in the US market. We consistently prioritize high-quality products, standardized services, and transparent after-sales support, providing consumers with high-quality department store goods at competitive prices and standardized shopping services.
Official Contact Email: service@mail.kncbzxf.com
All product inquiries, order issues, logistics abnormalities, after-sales applications, policy inquiries, and other related matters will be handled uniformly through the above official email address. There are no other unofficial communication channels.
II. Customer Service Hours Our customer service operates on a fixed schedule, with the following unified service time zone:
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
(Weekends and public holidays are non-working hours. During these times, no inquiries, order modifications, or after-sales reviews will be processed. User messages and emails will be prioritized and responded to on the first working day.)
III. Order Editing and Modification Instructions
To maximize user convenience, we offer a limited-time order modification option. After successfully placing an order, users can apply to edit and change order information within 12 hours, including the shipping address, product specifications, order notes, and other adjustable content.
Orders placed after 12 hours will automatically enter the warehouse preparation and packaging process. The system order data will be locked, and no modifications or edits can be made. Users must check and adjust their order information within the valid timeframe.
IV. Shipping and Delivery Time
For all in-stock orders with sufficient inventory, our store implements a standardized shipping time: After order confirmation, shipment will be completed within 1-2 business days (weekends and public holidays are not counted as business days, and the shipping time will be automatically extended accordingly).
After an order is successfully shipped, the standard actual delivery time is 5-7 business days. Delivery time may fluctuate reasonably due to objective factors such as weather changes, logistics delays, and peak logistics periods during holidays; this is normal logistics situation.
V. General Instructions
This information is general store policy. All order processing, customer service, and logistics delivery are strictly implemented in accordance with these rules. Our store will continue to standardize service processes to protect the legitimate shopping rights of every user. If you have any questions, please contact customer service at any time through our official email address.
